CASE MANAGEMENT

We assist community members with accessing public benefits and community programs from the city of New York.
We provide this service in Mandarin, Korean, Spanish and English.

We offer comprehensive case management services, which include, but are not limited to, assistance with:
• Supplemental Nutrition Assistance Program (SNAP)
• New York City Housing Association (NYCHA) applications
• Low Income Housing (Housing Connect) applications
• Senior Citizen Rent Increase Exemption (SCRIE) applications
• Social Security Benefits
• Obtaining a Reduced Fare Metro Card
• One Shot Deal
• Life Line Phones
• Obtaining an IDNYC Card
• Fresh Air Fund
• Informal translation of documents
• And more

If you need assistance to apply for any of the public benefits that NYC offer to the community.
Please, feel free to make an appointment with any of our case managers:
For assistance, please call (718) 353-4553

Chinese
• Tina Li,           ext. 36   email: Xli@ywcaqueens.org
• Nicole Sun, ext. 29     email: JSun@ywcaqueens.org
• Miles Li,        ext. 31    email: CLi@ywcaqueens.org

Korean
• Heidi Shin, ext. 25     email: HShin@ywcaqueens.org
• Charles Lee,        ext. 37    email: Clee@ywcaqueens.org

Spanish
• Martin Alvarez, ext. 18   email: Malvarez@ywcaqueens.org
• Andrea Roman,  ext. 19   email:  ARoman@ywcaqueens.org

This office is located at 29-30 Union Street, Flushing NY 11354
• Reception: (718) 353-4553 Ext 22
• Main email at this office: union@ywcaqueens.org